1. Who is responsible for your data
ELYSIANS Wellness Hub, operating from Imus, Cavite, Philippines, acts as the personal information controller for data collected through this website and its official service, learning, membership, and professional portals.
2. Information we may collect
- Identity and contact information, including name, email, mobile number, Messenger details, and account profile.
- Service-request information, preferred schedules, format, location, practitioner choice, and accessibility needs.
- Reiki applications, readiness responses, interview or assessment records, enrollment status, and completion records.
- Independent-subject eligibility, agreements, class participation, lesson progress, submissions, feedback, and discussions.
- VIP membership records, plan choice, membership number, term, benefits, renewal, and agreement history.
- Billing records, payment status, transaction references, checkout links, and payment-provider responses. ELYSIANS does not intentionally store complete payment-card details.
- Professional-partner profiles, assignments, agreements, schedules, earnings, and service-request decisions.
- Technical and security data such as authentication events, browser information, audit logs, and information needed to prevent abuse or unauthorized access.
3. Why we process information
- To create and secure accounts and restore the correct destination after sign-in.
- To review Reiki applications and manage approved enrollments.
- To confirm eligibility and create direct enrollments for non-Reiki subjects.
- To route service requests, coordinate schedules, and release contact details only when operationally necessary.
- To provide learning access, protected resources, assessments, submissions, discussions, and completion records.
- To create billing schedules, process payment status, activate access, and maintain financial and audit records.
- To issue and administer VIP memberships and eligible benefits.
- To provide support, communicate material updates, investigate complaints, prevent fraud, and comply with law.
Processing is based on consent, steps requested before entering an agreement, performance of a contract, legal obligations, and legitimate operational or security interests, as applicable. Sensitive information is processed only when permitted by law and reasonably necessary for the stated purpose.
4. Who may receive information
Access is limited according to role and operational need. Information may be shared with:
- Authorized ELYSIANS staff, facilitators, assessors, coordinators, and assigned professional partners.
- Cloud, database, authentication, hosting, file-storage, email, and security providers supporting the website.
- Payment providers such as Xendit for checkout, payment verification, refunds, and transaction support.
- Professional advisers, regulators, courts, or government authorities when required or permitted by law.
Before a partner accepts a client service request, only limited client information is shown. Full coordination details are released after acceptance or when otherwise required to deliver the requested service.
5. Storage, security, and international processing
ELYSIANS uses organizational, physical, and technical safeguards including account authentication, role-based access, database policies, protected files, audit logs, and server-side functions. No system can be guaranteed completely secure. Some providers may process or store information outside the Philippines subject to contractual and technical safeguards.
6. Retention
Information is retained only as long as reasonably necessary for the stated purpose, account administration, contractual records, learning credentials, financial and tax obligations, dispute resolution, security, or legal claims. Records may be archived, blocked, anonymized, or deleted when no longer required.
7. Cookies and local storage
The website uses essential session storage, cookies, or similar browser technologies for sign-in, security, preferences, protected-route continuity, and checkout return paths. Advertising trackers are not currently part of the website. This notice will be updated before any non-essential analytics or advertising technology is introduced.
8. Your privacy rights
Subject to applicable law, you may request information about processing, access your data, correct inaccurate data, object to certain processing, withdraw consent where consent is the basis, request erasure or blocking when warranted, request data portability where applicable, and raise a complaint.
To make a request, visit the Contact & Support page and use the official private contact channel. Include “Privacy Request” and enough information to verify your account. ELYSIANS may request proof of identity before releasing or changing personal data.
9. Children and account eligibility
The website is designed primarily for adults. A minor may use an offering only when the specific program permits it and a parent or legal guardian provides the required consent and supervision. Do not submit a child’s information without lawful authority.
10. Changes to this notice
Material changes will be posted on this page with an updated effective date. Where appropriate, account holders may also receive an in-app or email notice after business email delivery is activated.